Contact Info
Please take a look at our frequently asked questions here.
- stay@fitzroyisland.com
- PO Box 3058 Cairns QLD 4870
- +61 7 4044 6700
- +61 7 4044 6790
How can I get to the island?
The island is within easy reach of Cairns in North Queensland, we operate the Fitzroy Flyer 3 times a day.
What time does the boat depart Cairns and return?
“Fitzroy Flyer” departs Cairns and Fitzroy Island at the following times:
- CNS-FIR: 0800, 1100 or 1330
- FIR-CNS: 0930, 1215 or 1700
Please note that we do not operate the midday services during the months of February and March. The check in happens at the ferry at least 30 minutes prior to the departure time. Advanced reservations are required and walk-ins will not be accepted.
Where do I check-in for the Fitzroy Flyer?
All Day trippers and Resort Guests are required to check into the Fitzroy Island Booking Centre at 2/1 Spence Street at least 30 minutes prior to departure. The shop is located next to the Reef Fleet Terminal, between the Calypso Camera Hire Shop and Tropical Aspect Souvenir shop
How can I book a day trip or return transfers on the Fitzroy Flyer?
All guests can book return ferry transfers on “Fitzroy Flyer” through our website.
Resort Guests can book online with the code FITZGUEST, we offer a 5% discount.
Does my room package include return ferry transfers?
We sometimes offer packages with included transfers in the room rate; however, these clearly list whether transfers are included or not and most rates online are room only and will NOT include your transfers. Please check your booking confirmation for more details.
If your package includes return ferry transfers and you haven’t selected the time, please contact our team via stay@fitzroyisland.com and provide your booking details as soon as possible. Please note that due to high demand, these requests will be subject to availability.
If you have booked via Agoda, Expedia, Booking.Com etc. these will NOT include transfers.
How do I get from the Airport to the Reef Fleet Terminal/Cairns Marlin Wharf?
Cairns Airport is about a 15-minute taxi ride to the CBD but will depend on traffic and time of day. Please allow enough time to get from the Airport to Finger A, Berth 20 of Cairns Marlin Wharf to check-in for your scheduled vessel departure as the ferry service will not be able to wait. Check-in time is at least 30 minutes prior to your vessel departure time.
How can I get a quote for my stay?
We guarantee our Best Available Rates are available on our website. By booking online, you’ll receive your instant confirmation and know your holiday is booked.
Do you have any packages available?
Please view our resort specials and packages here.
Do You Have Accessible Accommodation?
The Resort has accessible accommodation including 3 Resort Studios and 1 Beach Cabin. The Fitzroy Flyer has ramp access on and off the vessel and there are lifts to the accommodation floors. Please contact us via email and our team will be able to assist you further.
What is your cancellation policy?
Our current cancellation policy can always be found online here.
I booked on your website, but my card hasn’t been charged. When do you charge my card?
We will charge your credit card provided at the time of booking 7 days prior to arrival. We charge all pre-booked transfers, meals activities etc. At this time, the booking becomes non-refundable.
Do you offer local’s discounts for Cairns Locals?
Our local’s rates and information on how to book is available here.
I live in “X” town. Can I get a locals’ rate?
Our local rates are valid for all Queenslanders who live between Townsville to the south, Weipa to the north and Herberton to the west. You’ll need to provide a Queensland licence on arrival at the island to receive the discount.
How do I purchase VIP Rewards Club membership?
VIP Rewards Club memberships are available for purchase here.
How do I book complimentary VIP member day trips?
You can book your complimentary day trip through your user account via our member’s portal. The weekends are in high demand and seats limited so please book as early as possible.
Where can I park my car?
The Reef Fleet Terminal/Cairns Marlin Wharf is located at 1 Spence Street, Cairns 4870, which is just next to the Shangri-La Hotel at the Pier Marketplace. If you are staying overnight at the Resort and have a vehicle that requires overnight secure parking, we would recommend either parking undercover at the Pier or at the nearby Casino or Hilton, ranging from $20 per overnight park. If travelling to Fitzroy Island as a “day guest”, Council parking is available outside the Pier for $1.80 per hour, or you can park undercover at the Casino or the Pier for about $10 for the day. There is also all-day parking for $2 at the outdoor carparks near Trinity Wharf on Wharf Street, about two blocks away.
The Cairns Regional Council has a dedicated parking page, click here. The council also provide a map showing the location of the carparks, click here.
When is stinger season?
There are two types of ‘stingers’ in the area: the Irukandji Jellyfish and the Box Jellyfish. They might be present year-round, but there is a higher risk between October and May where jellyfish can be found around the mainland, islands and occasionally the reef.
By taking some simple precautions to minimise risk you can safely and comfortably swim around Fitzroy Island. When snorkelling, diving, or swimming, please wear protective ‘stinger suits’. These suits are available to hire for a small cost. We have stinger/vinegar stations placed around the resort area. If you are stung, please pour vinegar liberally over the affected area and seek first-aid assistance urgently.
Do you get mobile signal or have Wifi on the island?
Please be aware that we receive very limited network coverage. Whilst some guests have been able to use their mobile network in the open areas of the island, coverage is limited on the rooms. In our experience, the best coverage is at the front of the island on the sand bags near the jetty.
Wireless internet access is provided on a chargeable basis with hotspots located at the Pool Bar, Reception Lobby and Foxy’s Bar. Internet vouchers can be purchased at Reception.
Can I bring my own food and drinks with me?
You may bring your food, the Suites and Butterfly Bungalows both have kitchens. However, guests are strictly not allowed to bring their own alcohol for consumption. We offer a bottle shop service from Foxy’s bar and have a small general store for some basic goods, sunscreen ice-creams etc.
Where can I eat on the island?
Food and beverages can be purchased at the Pool Bar, Foxy’s Bar, Zephyr Restaurant and the General Store. Opening times vary, click here for more information.
Do you have an activities program?
There is certainly no shortage of activities available on Fitzroy Island. Our weekly timetables includes kids activities, snorkel tours, guided bushwalks, trivia at Foxy’s and more.
Can I go to the Outer Great Barrier Reef?
Whilst staying on Fitzroy Island enjoy a day out on the Moore Reef Pontoon with Sunlover Reef Cruises, where you can enjoy 4 hours at the reef featuring an impressive array of complimentary inclusions such as snorkelling, glass bottom boat and semi-submersible coral reef viewing tours, an underwater observatory, marine life touch tank, and a sumptuous seafood buffet lunch. These tours run on limited days, please enquire before your arrival.
Find out more
Can I book in Advance for the Turtle Rehabilitation Centre?
Turtle Rehabilitation Centre Tours run everyday from 1.45pm and are 30 minutes in duration. A maximum of 15 guests and are accompanied by a tour guide. We highly recommend to book tours in advance here, or you book on the day via the General Store (day visitors) or at reception (hotel guests). Bookings are nonrefundable. Group and schools tours advance bookings contact us here.
Helping Our Environment
Please avoid use of any substances that may be harmful to the local environment in particular sunscreens or insect repellents that may be harmful to waterways and reefs.
When visiting the Island try to select a Reef Friendly sunscreen, further information is available on sunscreen here