Accommodation
Fitzroy Island Investments Pty Ltd, trading as Fitzroy Island Resort, offers accommodation and transfer services to Fitzroy Island. We provide both flexible daily rates as well as non-refundable discounted rates and packages. All reservations are guaranteed at the time of booking with a valid credit card.
Upon arrival at the resort, a physical credit card & government Identification in the same name will be required to complete the check-in process. A pre-authorisation on your nominated card will be taken. Our policies are outlined below. If you have any questions, please contact our team prior to booking.
Flexible Daily Rates
- Our flexible rates are our best unrestricted rates that offer the most flexibility, allowing amendments and cancellations up to 7 days prior to arrival.
- Your booking confirmation email has a link at the bottom to cancel or amend your reservation. If you no longer have your confirmation email, a written request will be required. Please email our team at stay@fitzroyisland.com
- All booking cancellations or amendments must be actioned by 11.59pm AEST on the 8th day before your arrival. From 12.00am AEST on day 7, all bookings will be non-refundable, and payment will be processed on your nominated card.
- Should your nominated card decline, our team will make reasonable attempts to contact you. We reserve the right to cancel your booking should the payment remain pending after 24 hours of contact.
Non-refundable Rates and Packages
- Our non-refundable rates and packages offer a significant discount. Full payment will be taken at the time of booking. Our rates are dynamic and subject to change frequently. Non-refundable bookings are secured at the rate available at the time of reservation and are not eligible for rate adjustments or amendments.
- Should you wish to cancel, fail to arrive or decide to leave early, no refunds will be offered for any payments or unused nights.
Penthouse and Reef View Deluxe Villa Policy
When booking the Penthouse or Reef View Deluxe Villa, a non-refundable deposit equal to one night’s accommodation will be charged at the time of booking. The remaining balance will be subject to the same terms as our flexible rates. Upon arrival to Fitzroy Island Resort, a $200.00 pre-authorisation will be required to complete the check-in process.
Surcharges
Surcharges apply when paying via credit card. This ranges between 1.5% to 2.95% depending on the payment gateway. Should you wish to pay by direct deposit for accommodation bookings, please ensure that funds are cleared 2 weeks prior to arrival.
Transfers and Day tours
- All transfers or day tours (unless otherwise specified) have a 48-hour cancellation policy. If your reservation is cancelled or changed at least 48 hours prior to the day of arrival, we will refund your booking less any booking fees or surcharges.
- Cancellation requests are only accepted via e-mail to stay@fitzroyisland.com
- Should the Fitzroy Flyer (or any package component of a full day tour) not operate for any reason, then an alternative date or vessel arrangement will be offered. If an alternative cannot be arranged, we will then process a refund for the affected component.
- For bookings made using the ‘locals’ discount, it is required that each person on the booking presents either a Queensland driver’s license or a proof of age a card with a local residential address during check-in. We cannot accept bills, bank statements, pay slips, passports, etc.
- Resort Guests using the FITZGUEST promo code must provide their accommodation confirmation number upon booking. This promo code is not valid for the 8am & 5pm transfers. If your discounted booking does not meet the above criteria, Fitzroy Island Resort reserves the right to charge the difference without further notice. Discounted rates are only valid for the Fitzroy Flyer.
- Vessels in use may change due to maintenance, upkeep or other unforeseen reasons. It is the responsibility of all passengers to check carefully for any communication from us, as the location of the vessel as well as the check-in process may be affected. Should there be any disruptions, the team at Fitzroy Island will take necessary measures to communicate this information with you. In the rare occasion the Fitzroy Flyer is unable to operate, discounted rates will no longer be valid, and your booking will be subject to additional charges should you wish to use alternate operators.
Gift Vouchers
Gift vouchers are strictly non-refundable once purchased. Vouchers cannot be redeemed for cash, and the value of the voucher must be used in its entirety. Vouchers cannot be extended beyond the expiration date.
Government Travel Restrictions
- In the unlikely event that Fitzroy Island Resort is directed to close by the relevant government authority and is unable to offer accommodation services, we will reach out to impacted guests and offer alternate availability. If your booking falls within the cancellation period or is non-refundable, refunds may be considered on a case-by-case basis.
- Fitzroy Island Resort has sourced freely available information from the Australian Competition and Consumer Commission (ACCC) with regards to refunds and amendments surrounding government mandated closures. This information is available on their website and the link provided for your convenience – http://bit.ly/3jg16dA
Travel Insurance
Travel insurance is NOT included. Holiday plans can be disrupted, and cancellation fees can be costly. Travel insurance is inexpensive and highly recommended. Please note that Travel Insurance may not cover disruptions caused by mechanical breakdowns or adverse weather conditions. Fitzroy Island Investments Pty Ltd. strongly recommends that passengers arrange their own travel insurance. We reserve the right to cancel or amend with no notice our advertised departure times. This advice is general in nature and may not address the specific circumstances of a particular individual.
Force Majeure Clause
Force majeure events include, but are not limited to, acts of God, natural disasters, or any other unforeseeable circumstances beyond the control of the Resort that prevents us from fulfilling our obligations. Fitzroy Island Resort shall not be held liable for any loss, damage, theft, or destruction of guests’ belongings, including but not limited to personal effects, valuables, electronic devices, jewelry, or any other property left in guest rooms, common areas, Campsites, or any other part of the Resort premises.
Liability
Fitzroy Island Investments Pty. Ltd – trading as Fitzroy Island Resort – and/or its owners and operators do not accept any responsibility (whether in tort contract or otherwise howsoever) for any injury to, or death of, any of its passengers whether during embarkment, carriage, disembarkation and whether caused by negligence or otherwise howsoever of any of its servants or agents, and liability for all claims or demands whatsoever in respect of all injuries or death howsoever caused is hereby excluded. Further, no liability, either express or implied, will be accepted for the loss of, damage to, mis-delivery or delay in delivery of luggage or cargo loaded or carried by Fitzroy Island Resort.
Luggage Policy
Passengers are permitted to bring aboard one large suitcase and one small piece of luggage per person. Eskys, Cooler Boxes & Beach Trollies, stand Up Paddleboards and Kayaks are strictly prohibited. Any additional equipment beyond the mentioned allowance will be subject to additional fees. Passengers are responsible for ensuring that their luggage complies with these regulations and understand that failure to do so may result in refusal of carriage or additional charges.
Fitzroy Island Resort does not have the capacity to store refrigerated items prior to check-in. We kindly request to refrain to from bringing perishable items that require refrigeration. An exception will be made for medication.
Alcohol Policy
Fitzroy Island Resort is a licensed venue, and bringing alcohol to the Island is strictly prohibited.
Our Food & Beverage Outlets, including Zephyr Restaurant, Foxy’s Bar, and the Pool Bar, offer an extensive menu of alcoholic beverages for purchase, which can be enjoyed on-site. Additionally, we offer a bottle shop service from Foxy’s Bar and have a small general store for basic options.
Any alcohol brought to the Island will be confiscated and stored until your departure.
Noise Policy
Fitzroy Island Resort is a has a strict no noise policy in place between 10:00pm and 8:00am each day. Undue noise between these hours is not tolerated. If we receive noise complaints and these are verified by staff, Senior Management reserve the right to charge a penalty for each noise complaint received.
For further information or queries please contact our friendly team.
