Deposit & Cancellation Policy:

All reservations require credit card guarantee due at time of booking. Please note 1.5% merchant service fee for payment by credit cards (MasterCard, Visa, American Express, Diners Club, JCB and Union Pay).

Payments will not be accepted from any other credit cards and surcharge is subject to market change.

To avoid this fee, you may make payment via Direct Deposit at least 14 days prior to arrival. Please contact our reservations team for further details.

Accommodation:

  • Cancellation Policy – 7 Days: If the reservation is cancelled or changed at least 7 days prior to the day of arrival, no cancellation fees apply.
  • Any cancellation received within 7 days of arrival will incur a cancellation fee equivalent to full stay charge unless otherwise stated in the booking confirmation.
  • No pre-payment required at the time of booking. All charges (including and not limited to return ferry transfers, pre-booked food & beverage, tours, etc.) will be charged 7 days prior to arrival.
  • No refund can be given in the event of non-arrival, any unused services or unused nights due to flight/weather disruption. On very rare occasions, services can be subject to the effect of weather or unforeseen circumstances. Should Fitzroy Island Resort or Fitzroy Flyer not operate for any reason, only then passengers will be offered an alternative date or a refund. If the guest accepts the alternate date then no further refunds will be authorised.
  • Christmas & New Year: All bookings made over the Christmas & New Year (23rd December to 2nd January) period are non-refundable with no changes permitted. Payment, including surcharge, will be taken within 24 hours of booking.
  • No cancellation charges will apply for passengers failing to travel due to:
    – Ill health (medical certificate will be required)
  • Travel insurance is NOT included. Holiday plans can be disrupted and cancellation fees can be costly. Travel insurance is inexpensive and highly recommended. Please note that Travel Insurance may not cover disruptions caused by mechanical breakdowns or adverse weather conditions. Fitzroy Island Investments Pty Ltd. strongly recommends that passengers arrange their own travel insurance. This advice is general in nature and may not address the specific circumstances of a particular individual.

Fitzroy Flyer Transfers:

  • A full payment equivalent to entire day trip charge will be taken at the time of booking.
  • Cancellation Policy – 24 Hours: If the reservation is cancelled or changed at least 24 hours prior to the day of arrival, no cancellation fees apply and deposit is refunded.
  • Any cancellation received within 24 hours of arrival will incur a cancellation fee equivalent to full charge of the day trip.
  • Should the Fitzroy Flyer or package tour not operate for any reason, then an alternative date or vessel arrangements will be offered to the passenger. If an alternative date cannot be arranged then a full refund of monies paid to Fitzroy Island Resort will be authorised. If the passenger accepts the alternate date then no further refunds will be authorised.
  • No cancellation charges will apply for passengers failing to travel due to:
    – Ill health (medical certificate will be required)
  • Travel insurance is NOT included. Holiday plans can be disrupted and cancellation fees can be costly. Travel insurance is inexpensive and highly recommended. Please note that Travel Insurance may not cover disruptions caused by mechanical breakdowns or adverse weather conditions. Fitzroy Island Investments Pty Ltd. strongly recommends that passengers arrange their own travel insurance. We reserve the right to cancel or amend with no notice our advertised departure times. This advice is general in nature and may not address the specific circumstances of a particular individual.

For further information or queries please contact our friendly team.

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