How can I get to the island?
The island is within easy reach of Cairns in North Queensland, we operate the Fitzroy Flyer 3 times a day.
What will the weather be like?
Fitzroy Island enjoys a tropical climate with two distinct seasons that attract visitors year-round.
The Dry Season from April to November offers warm days and cooler nights with low humidity and temperatures ranging from 19-30°C. Nature comes alive from December to March in the Green Season with hotter days and nights, restorative tropical showers and temperatures between 22-32°C.
What should I pack in my luggage?
While sunny skies are a regular occurrence, it’s a good idea to make sure you’ve packed appropriately for your time on the island, so we’ve put together a list of the essentials to pack for your holiday to Fitzroy Island. Check it out here.
What time does the boat depart Cairns and return?
“Fitzroy Flyer” departs Cairns and Fitzroy Island at the following times:
- CNS-FIR: 0800, 1100 or 1330
- FIR-CNS: 0930, 1215 or 1700
Please note that we do not operate the midday services during the months of February and March. The check in happens at the “Fitzroy Flyer” at least 30 minutes prior to the departure time. Advanced reservations are required and walk-ins will not be accepted.
Where do I check-in for the Fitzroy Flyer?
All Day trippers and Resort Guests are required to check into the Fitzroy Island Booking Centre at 2/1 Spence Street at least 30 minutes prior to departure. The shop is located next to the Reef Fleet Terminal, between the Calypso Camera Hire Shop and Tropical Aspect Souvenir shop
Do you offer luggage transfers?
We have limited space in the Booking Centre to store your luggage if you arrive early. We are happy to store your luggage until it’s time to board. We recommend coming back to the office at least 30 minutes prior to departure. Unfortunately we cannot transfer your luggage from the Booking Centre to the vessel so please pack accordingly. IF you’re taking advantage of an earlier transfer – 8am or 11am – you can store your luggage in our luggage room on island until your room is ready; check-in is from 3pm. The luggage storage room is available to all resort guests, so we recommend keeping any valuables with you until you check-in, or making use of the lockers in the storage room. Fees apply.
On your day of departure, we have limited room in the Booking Centre to store your luggage until 3pm. Please see the team in the Booking Centre to see whether we have space available or not as we do not have a dedicated area for departure bags.
How can I book a day trip or return transfers on the Fitzroy Flyer?
All guests can book return transfers on the “Fitzroy Flyer” through our website.
Resort Guests can book online with the code FITZGUEST, we offer a 5% discount.
What time can I check-in to my room at Fitzroy Island Resort?
Check-in is from 3pm and check-out is by 10am.
Does my room package include return “Fitzroy Flyer” transfers?
We sometimes offer packages with included transfers in the room rate; however, these clearly list whether transfers are included or not and most rates online are room only and will NOT include your transfers. Please check your booking confirmation for more details.
If your package includes return “Fitzroy Flyer” transfers and you haven’t selected the time, please contact our team via firstname.lastname@example.org and provide your booking details as soon as possible. Please note that due to high demand, these requests will be subject to availability.
If you have booked via Agoda, Expedia, Booking.Com etc. these will NOT include transfers.
How do I get from the Airport to the Reef Fleet Terminal/Cairns Marlin Wharf?
Cairns Airport is about a 15-minute taxi ride to the CBD but will depend on traffic and time of day. Please allow enough time to get from the Airport to Fitzroy Island Booking Centre at 2/1 Spence Street to check-in for your scheduled vessel departure as the “Fitzroy Flyer” service will not be able to wait. Check-in time is at least 30 minutes prior to your vessel departure time.
How can I get a quote for my stay?
Our website will always have our best available rates. By entering your dates and number of people travelling, you will be able to see our most up to date availability and pricing. Once you’ve completed your booking online, you’ll receive your instant confirmation and know your holiday is booked.
Is Fitzroy Island Pet Friendly?
We are a national park which means pets are NOT ALLOWED on Fitzroy Island.
The purpose of national parks is to provide a much-needed refuge for native plants and animals. While dogs and other pets may be a valued part of a family, they’re a real threat to our native animals. This is why dogs, cats, and all other domestic pets—including caged birds—aren’t allowed. On-the-spot fines apply if you are found to have pets with you in a national park.
Do you have any packages available?
Please view our resort specials and packages here.
What is your cancellation policy?
Our current cancellation policy can always be found online here.
Is accessible accommodation available?
The Resort has limited accessible accommodation with 3 Resort Studios and 1 Beach Cabin. The Fitzroy Flyer has ramp access on and off the vessel and there are lifts to the accommodation floors. Please contact us via email and our team will be able to assist you further.
I booked on your website, but my card hasn’t been charged. When do you charge my card?
We will charge your credit card provided at the time of booking 7 days prior to arrival. We charge all pre-booked transfers, meals activities etc. At this time, the booking becomes non-refundable.
Do you offer local’s discounts for Cairns Locals?
Our local’s rates and information on how to book is available here.
I live in “X” town. Can I get a local’s rate?
Locals rates apply to those living in Cairns and surrounding areas north to Cooktown, west to the Tablelands and south to Townsville. You’ll need to provide a Queensland licence on arrival at the island to receive the discount.
How do I purchase VIP Rewards Club membership?
VIP Rewards Club memberships are available for purchase here.
How do I book complimentary VIP member day trips?
You can book your complimentary day trip through your user account via our member’s portal. The weekends are in high demand and seats limited so please book as early as possible.
Where can I park my car?
The Reef Fleet Terminal/Cairns Marlin Wharf is located at 1 Spence Street, Cairns 4870, which is just next to the Shangri-La Hotel at the Pier Marketplace. If you are staying overnight at the Resort and have a vehicle that requires overnight secure parking, we would recommend either parking undercover at the Pier or at the nearby Casino or Hilton, ranging from $20 per overnight park. If travelling to Fitzroy Island as a “day guest”, Council parking is available outside the Pier for $1.80 per hour, or you can park undercover at the Casino or the Pier for about $10 for the day. There is also all-day parking for $2 at the outdoor carparks near Trinity Wharf on Wharf Street, about two blocks away.
The Cairns Regional Council has a dedicated parking page, click here. The council also provide a map showing the location of the carparks, click here.
When is stinger season?
There are two types of ‘stingers’ in the area: the Irukandji Jellyfish and the Box Jellyfish. They might be present year-round, but there is a higher risk between October and May where jellyfish can be found around the mainland, islands and occasionally the reef.
By taking some simple precautions to minimise risk you can safely and comfortably swim around Fitzroy Island. When snorkelling, diving, or swimming, please wear protective ‘stinger suits’. These suits are available to hire for a small cost. We have stinger/vinegar stations placed around the resort area. If you are stung, please pour vinegar liberally over the affected area and seek first-aid assistance urgently.
Please consider our environment
We request all guests do not use substances that may be harmful to the local environment e.g. particular sunscreens or insect repellents may be harmful to waterways and reefs.
Do you have Wifi on the island?
Complimentary Wi-Fi internet access is available in the hotel common areas with hotspots located in the Reception Lobby, Pool Bar, and Foxy’s Bar. This is a shared satellite connection and may not be suitable for Zoom/video calls.
Can I bring my own food and drinks with me?
You may bring your food, the Suites and Butterfly Bungalows both have kitchens. However, guests are strictly not allowed to bring their own alcohol for consumption. We offer a bottle shop service from Foxy’s bar and have a small general store for some basic goods, sunscreen ice-creams etc.
Where can I eat on the island?
Food and beverages can be purchased at the Pool Bar, Foxy’s Bar, Zephyr Restaurant and the General Store. Opening times vary, click here for more information.
Are bookings necessary for Zephyr Restaurant?
We do strongly recommend bookings for Zephyr Restaurant due to limited capacity. Our resort guests can pre-book via https://bit.ly/3HFJGQY. In the notes section, please use your accommodation booking reference. Unfortunately at this time, we cannot accept Day Tour guests for breakfast and as always, no reservations are needed for Foxy’s Bar.
Do you have an activities program?
There is certainly no shortage of activities available on Fitzroy Island. Our weekly timetables includes kids activities, snorkel tours, guided bushwalks, trivia at Foxy’s and more.
Can I book in Advance for the Turtle Rehabilitation Centre?
Turtle Rehabilitation Centre Talks run Tuesday – Sunday from 1.00pm and are 30 minutes in duration. A maximum of 15 guests and are accompanied by a tour guide. We highly recommend to book tours in advance here, or you book on the day via the hotel reception (hotel guests get priority bookings). Bookings are nonrefundable. Group and schools tours advance bookings contact us here.
What utilities do Fitzroy Island use?
- Power – Fitzroy Island Resort is powered by Diesel Generation.
- Water – We have year-round fresh spring water from the mountain.
- Sewage – We treat our sewage and have limits for what can be flushed down the toilets and drains eg. no proteins, milk, wipes and sanitary items as these stop the little bacteria doing their job.
- Phone service – 3G (sometimes 4G) is available from beach and the front rooms. Guest Wi-Fi is available in common areas, but is limited.